Frequently asked questions

What chemistry should be used to disinfect the hot tub water?

Chlorine is one of the most popular water disinfectants. Chlorine and its compounds are not only used to clean the water of swimming pools and hot tubs, but this is also widely used to clean drinking water. However, chlorinated water can irritate the skin of bathers or cause allergies. If you take a shower after swimming and use chlorine sparingly to clean the water according to the instructions, you should not feel any discomfort while enjoying the pleasures of the hot tub. The recommended chlorine rate for hot tub water is 0.6–1.0 milligrams per litre.

NOTE: To use water chemistry in the tub, it is necessary to choose a stove made of AISI 316. Because AISI 430 and AISI 304 are less resistant and can simply leak.

What are the most common mistakes when operating a hot tub?

1. The shoulder of the tub is ignited too soon and the stove is burned. The stove should only be lit when the water reaches the required level, i.e. 10 cm to the top of the tub.

2. Water is drained from the tub too soon before the stove has had time to cool down. Such an action is as harmful to the stove as in the first point.

3. The water in the bathtub is left with water when the temperature outside is below zero. Water expands when it freezes, at the same time damaging the structure of the tub (wood, if the tub is wooden, plastic and glass insert) and the water heating stove. In order not to damage the tub in the winter, the water must be drained from the stove.

What are the essential supplies for a Hot Tub?

Sanitizers: Chlorine, bromine, or a salt system.

Cleaning Tools: Brushes, cloths, and a spa vacuum.

Testing Kits: pH strips or digital meters.

Balancing Chemicals: pH increasers, decreasers, and alkalinity adjusters.

Surface Skimmer: For debris removal.

Protective Treatments: Linseed oil or wood impregnators for exterior maintenance.

Following these guidelines and maintaining a consistent care routine will ensure your hot tub remains in excellent condition, providing you with a relaxing and enjoyable experience for years to come. If you have any questions or need specific products, contact our team of experts for personalized advice.

What is the delivery cost?

To calculate the delivery cost, we need your postcode. The delivery details and associated costs will be discussed during the ordering process. Please ensure all preparations and access considerations are addressed before delivery to facilitate a smooth and efficient process.

How long does delivery take?

If you choose a model we have in stock, we aim to deliver your hot tub with in 1-2 weeks. Please note that delivery times may be longer during peak season (April to September). For custom-built models, the delivery time may be longer. We will inform you of the estimated delivery time during the ordering process.

What is the delivery process?

Your hot tub will be delivered on a flatbed truck or trailer. Please ensure there is adequate access to your driveway and the designated location for your hot tub.

The hot tub will be manoeuvred and positioned using a dolly truck on which it will be mounted on its side. If you feel the dolly truck will not be adequate for manoeuvring your hot tub, please let us know in advance so that we can discuss your requirements and make the necessary arrangements.

On the delivery day, please ensure you have 3-4 men available to help unload the hot tub from the trailer.